Shipping PolicyYou can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order, we will estimate delivery dates based on the availability of your item(s), shipping method selected and your shipment destination. We ship within 24 to 36 hours.
Copper Mountain Quilting wants you to be satisfied with the products you order from us. If you are dissatisfied with a product, you may return it within 15 days of receipt. Unopened and undamaged merchandise may be returned for a refund if accompanied by a store receipt. Please note: due to copyright issues, books, patterns, kits and cut fabric cannot be returned for any reason. Orders on clearance fabric are final and may not be returned (All fabrics are inspected for flaws before placed into a kit or cut for our customers).
Any refunds on merchandise purchased via credit card shall be credited to the card used by the customer, or a store credit will be issued. If the return is due to an error on the part of Copper Mountain Quilting, the refund will include the amount of purchase for the returned item, plus return shipping. For any other reason, the shipping costs are the responsibility of the sender.
Return PolicyAt Copper Mountain Quilting, every effort is made to insure that your product is in perfect condition. However, we understand that some circumstances are beyond our control. While we inspect fabrics as they are cut, we do not make refunds on cut fabrics, books, or patterns. If you find that the products are damaged, or items are missing, please notify us as soon as possible and we will make every effort to rectify the matter. Damaged products will be refunded in the manner paid, if approved by us and returned within 30 days. Wherever possible, we will replace the damaged or missing item, but we ask that you contact us immediately to insure that we still have the item in stock.